Sustainable Call Centres
I attended a spectacular talk last month in London where John Higgins from Intellect gave an excellent presentation about the current and future ideas regarding the Government’s ICT adoption (and...
View ArticleCarnival of Call Centres – No.1
Welcome to the Carnival of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleCarnival of Call Centres #2
Welcome to the Carnival of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleThe Evolution of Call Centres #3
Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleThe Evolution of Call Centres #4
Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleThe Evolution of Call Centres #5
Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleThe Evolution of Call Centres #6
Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleThe Evolution of Call Centres #7
Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleThe Evolution of Call Centres #8
Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleThe Evolution of Call Centres #9
Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleSocial Media at Call Centre Expo
Looking back at last week’s Call Centre Expo it’s clear to me that Social Media has well and truly made it’s way in to the contact centre industry. Social Media seemed to be one of the main themes this...
View ArticleThe Evolution of Call Centres #10
Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleThe Evolution of Call Centres #11
Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleNew Stuff Disrupts Old Habits
In all emerging software markets we ultimately see the new stuff disrupting the old. This is the way of the world. Over time we become accustomed to it though. It didn’t seem that long ago that mobile...
View ArticleThe Evolution of Call Centres #12
Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleThe Evolution of Call Centres #13
Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes...
View ArticleCoping with fluctuating demand
One in a series of “20 Reasons to Host Your Contact Centre in the Cloud”. With Christmas just around the corner I’ve been incredibly pro-active; buying presents and getting ready for the big event....
View ArticleSpeaking the right language
One in a series of “20 reasons to Host Your Contact Centre in the Cloud”. ¡Hola Hallå привет Hej Hallo Ciao Hei Hello It’s always nice to be spoken to in your own language when you contact a company....
View ArticleConnect. Anywhere.
One in a series of “20 Reasons to Host Your Contact Centre in the Cloud”. I was speaking at an event a few weeks back about cloud computing and how it’s disrupting the old norms in almost every...
View ArticleGrow. Shrink. Adapt.
One in a series of “20 Reasons to Host Your Contact Centre in the Cloud”. On a flight back from Germany last week I was speaking to a gentleman who has a passion for cloud based systems. He was telling...
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